Sr. Customer Success Engineer - Education

Resumen del empleo

In our purpose to change the world by accelerating the pace of engineering and science, MathWorks helps educators, researchers, students, and leadership at academic and research institutions adopt MathWorks products for work in their fields.

As a Customer Success Engineer (CSE) at MathWorks, you'll be part of a dynamic technical group working with these customers in academia and research to integrate new technologies, applications and processes, enhancing computational use in classrooms, expanding access to advanced tools, supporting curriculum development, and implementing solutions that address technical challenges through the use of MathWorks' extensive educational and industrial expertise.

There is a wide variety of engagements to achieve these goals including, but not limited to, seminars, hands-on-workshops, development of curricula, and building of models and scripts for use in laboratory settings. Modes of engagement include both virtual and periodic in-person, and are determined based on customer needs.

The technical area of this position will concentrate on benefits of teaching and learning computational thinking, model-based design, and project-based learning as part of undergraduate and graduate programs.

Internally, CSEs work closely with account teams, marketing, and other cross-functional groups globally to proactively contribute to the ongoing success of accounts and products by being the Voice of the Customer, influencing overall product and program strategies, and continuously driving the evolution of the education business.

Responsabilidades

The CSE will manage multiple territories, working with account managers and other technical specialists to drive successful customer engagements. Combinations of both virtual and in-person interactions with the customer will be managed by the CSE and account team to achieve the customer’s and MathWorks objectives.

• Leverage your knowledge of industry and academia in applying MathWorks products to such applications as curricula, labs, research, or development projects.
• Spread awareness of the various capabilities of the MathWorks toolchain through such methods as technical demonstrations, workshops, or seminars.
• Stay updated on new product features and develop targeted messaging for evolving customer needs.
• Identify opportunities to drive the adoption of MathWorks products in relevant engineering, science, and business courses at both undergraduate and graduate levels.
• Establish valued relationships with leading faculty members and researchers, persuading them to leverage MathWorks tools in key disciplines of engineering, science, and research.
• Advocate on behalf of customers to influence the future direction of MathWorks products.
• Develop and execute strategies with account teams to grow the usage and adoption of MathWorks tools, aligning with customer needs and best practices.
• Define data-centric goals, objectives, roles, and milestones for projects, handling administrative tasks efficiently and adapting to changing circumstances.
• Continuously monitor the health of accounts with internal reporting tools, adapting account plans and their execution based on the data.
• Share key learnings throughout the MathWorks organization through project tracking tools, engagement reporting, and being an active participant in technical discipline groups.
• Build the trust of customer champions through deep understanding of their priority challenges, and proactively presenting technical and workflow solutions.
• Advocate on behalf of customers to influence the future direction of MathWorks products and programs.

Cualificaciones mínimas

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
• Expertise with MATLAB
• Expertise with Simulink

Cualificaciones adicionales

• MS/PhD in Engineering or Sciences
• Proven working experience with MATLAB and Simulink
• Experience working in a relevant industry is a plus, such as automotive, aerospace, or medical devices/imaging
• Experience in a Sales, Marketing or Customer-Facing Technical role is a plus
• Experience as a graduate-level Research or Teaching Assistant is a plus
• 25-50% travel required