matlab installation fail at login account

I cannot login to my matlab using my school account. It always stuck on the step after I login through school portal. I deleted my matlab and try to reinstall, also for a newer version. When I install matlab R2025b, I failed again at the login step. After I login my school portal, it says:

"

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

null

There was an unexpected error (type=null, status=null).

"

Can anyone help me with this?

[Caleb]

I've just started getting the same error in 2025b, but also when trying to login online with an institution login. I had to make another account to even post this or log an issue because I can't sign in.

[Lucas]

Me and some buddies over at other universities are having the same issue, so problem seems to be on matlab's end. Just gnna have to wait till they get to fixing it ig.

[Jenna]

Over here the same error with an institutional login.

[Victor]

I just had an undergrad reporting the same issue. Looks like an institutional login issue as said and on matlab's end.

No solution to give but wanted to comment to press the issue.

[Leo]

Also reproducing this issue in the UK. Seems to be instiutional login.

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

null

There was an unexpected error (type=null, status=null).

[Star Strider]

I forwarded the URL of this thread to someone at MathWorks who will see that it gets to the correct team.

[Ma]

I’m also on an academic account and have encountered the same issue

[Jean Baptiste]

I have the same issue. What to do

[Peyman]

Tried on two different academic accounts from two different universties in the UK with the same results!

Logged in with my personal account to report it!

[Peyman]

I can't download it since I can't even login to my academic account on MathWorks website.

This issue needs to be fixed asap!

[Isabel]

I had to create a personal account just to login as well - I am getting the same error. It seems to be a server connection issue on matlab's end

[mat]

i got similar issue when applied trial version. the installer showed the "confirm user" page error page: An attempt to create a new profile for an email address already in use was detected. Even though i am not creating a new account , i am using my account that i am signed in on matlab site to download the license

[Chessy]

I tried again and this time it's not showing the white label but still stuck on the login. After I login through the third party portal the screen stuck on the loading image like this.

I tried both login in the pop-up window and login with a single used code and both methods stuck on this step. With single used code, I successfully login with safari and get the code, but when I type the code to the matlab installation window, it stuck on this loading step again.

[Victor]

I've been having the same issue throughout the day. Below someone from Staff mentioned the issue has been solved. It has not. This needs to be fixed ASAP!

[Brendan Cashman]

Hi folks, If you are still experiencing an issue with the login panel of the installer, please reach out to MathWorks Support https://www.mathworks.com/support/contact_us.html

Thanks!

Answer 1

[Jiawei]

This is a widespread issue across US and Europe according to my friends, maybe just wait for the fix after they get back to work.

Answer 2

[Rena Berman]

(Answers Dev) I reported this thread internally. There was an issue for SSO users that affected their sign-in to their University linked MathWorks Account. This issue has been resolved. Information on this can be found on the MathWorks Status Page https://status.mathworks.com/.

[Victor]

It has not been fixed yet. Currently experiencing the same issues others have mentioned. Log-in screen stuck after logging in with the university credentials. Same since yesterday.

[Rena Berman]

(Answers dev) I have reported internally that this is still ongoing. In the meantime if you encounter this issue, Installation and Licensing Support can be reached at [phone]. Dial option 3, then 1 at the menu or https://www.mathworks.com/support/contact_us.html

[Chessy]

I tried the single sign-in code again and it worked! Don't know why it didn't work before but it works now!

Answer 3

[Image Analyst]

That's an error I've not seen. I'd ask your professor first and if they don't know I'd call Mathworks on Monday. They give free telephone installation help even for student accounts. R2026a is out now. Try that one.