Self-Extracor Crashes at "Unzipping commons-io.jar"

Title says it all, I'm attempting to unzip the installer for Matlab and it consistently crashes when the progress gets to "Unzipping commons-io.jar"

[Adithya Addanki]

Hi Collin,

Please verify the source of the MATLAB installer. It may be possible that the installer downloaded is corrupted/download not complete.

Please verify that you have the required privileges to the extracted location.

Please try disabling your anti-virus software until the installer performs its tasks or may be exclude it from the applications being monitored. It may also be possible that your anti-virus software is blocking it.

If the above still do not resolve the issue, please reach our customer support. It may help you if have access to the error messages or crash logs when you call the customer support.

Thank you,

Adithya

Answer 1

[Tushar Sinha]

Hi Collin,

There could be couple of possible reasons for this issue:

1) You may be able to resolve this issue simply by re-downloading the installer. However, security software is frequently a cause of this error.

2) If you have security software running on your machine, please disable your security software or make an exception for files coming from the MathWorks website. If you are not sure how to do this, your IT department will be able to assist you.

3) If you are running the installer from a remote network location such as a mapped network drive, you may need to first copy the installer to your local system before launching it.

If none of the above steps resolve the issue, it would be a good idea to contact MathWorks Technical Support.

Thanks, Tushar