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Troubleshooting Overview

If, after installing the Image Acquisition Toolbox™ software and using it to establish a connection to your image acquisition device, you are unable to acquire data or encounter other problems, try these troubleshooting steps first. They might help fix the problem.

  1. Verify that your image acquisition hardware is functioning properly.

  2. If the hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the Image Acquisition Toolbox software.

The following sections describe how to perform these steps for the vendors and categories of devices supported by the Image Acquisition Toolbox software.

If you are encountering problems with the preview window, see Video Preview Window Troubleshooting.


To see the full list of hardware that the toolbox supports, visit the Image Acquisition Toolbox product page at the MathWorks website


With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through support packages. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors using MATLAB® Add-Ons.