Matlab 2020b "Simulink Onramp Failed to launch. Pattern not found"

I'm trying to run simulink onramp for Matlab 2020b. When I click the link under "Learn" in simulink I get the error: "Simulink Onramp failed to launch. Pattern not found."

I found the command line to launch Simulink onramp and tried that. Below is the command I used and the resulting error messsages in the Matlab command window:

>> learning.simulink.launchOnramp('simulink')

Error using learning.simulink.internal.getEnvironment

Pattern not found

Error in learning.simulink.internal.PortalUrlBuilder/addParamsToUrl

Error in learning.simulink.internal.PortalUrlBuilder

Error in learning.simulink.Application/setConnectorPath

Error in selfPacedTrainingStartup

Error in simulinkTraining

Error in learning.simulink.launchOnramp

>>

I tried running as Admin, but that didn't change anything. There seems to be a good bit of Simulink Onramp issues in the forum, but I could not find any like this. Any help would be appreciated. Thanks!

[Yongjian Feng]

what kind of operating system are you using?

[Joe W]

Windows 10

Answer 1

[Cris LaPierre]

Consider reinstalling Simulink. If that does not fix the problem, please contact support.

[Joe W]

My IT ended up installing 2021b and onramp is working fine now. Thanks.

Answer 2

[Yongjian Feng]

Try this first before from your matlab command line window, re-installing:

learning.simulink.internal.getEndPoint()

[Joe W]

I tried this. Here's the response:

>> learning.simulink.internal.getEndPoint()

ans =

'https://matlabacademy.mathworks.com/service/v1/discovery'

>>

Unfortunately I get the same errors when trying to open Onramp. I'll try to reinstall Simulink - I'm not sure how long that will take because I'll have to go through the IT department. Thanks for the help.

[Yongjian Feng]

I see. Looks like a bug fixed in 2020bd. Do you have the latest update?

If you contact support, provide the following info:

1. which update of 2020b you have
2. the return from learning.simulink.internal.getEndPoint() above.