Deployed script giving error "Call to download server failed (HTTP error code: 12007)..."

Successful installation of a deployed matlab script (2017a) by all colleagues globally accept one person. He has successfully installed the MCR separately for 2017a.

I would like to know: 1. How to help this individual get the script installed. 2. Why the installer is trying to download something from the web.

Thank you, -- John

[John Huber]

This issue was solved on Windows by an IT support person who updated the user profile. Apparently, the HOME user variable was not setup properly to be %USERPROFILE%. My guess is that this may have caused the installer to not use the proper proxy to get through my company's firewall.