MATLAB crashing when plotting with AMD drivers

One of our computer labs consists of 57 Dell Optiplex 7440 AIO. We are having difficulty using the plot function, and receive an error message stating "Matlab stopped working".

From what I can tell online, this is related to an incompatibility between Matlab and the video card and/or drivers in our computers but am unsure what can be done to remedy the situation. After finding this information about the AMD drivers, I updated both the AMD driver as well as the built in Intel drivers but this did not change anything. Then I tried downloading drivers direct from the manufacturers(amd,intel), but those failed with a message saying we needed to use the Dell branded driver packs.

Details:

To reproduce: plot(1:10)

crashes Matlab and gives link to potential solution that discusses AMD drivers

Matlab Version: R2019a

System Details:

Dell Optiplex 7440 AIO

Windows 10 1809

Intel i7-6700

16 GB DDR4

Intel HD Graphics 530 (driver 25.20.100.6576 from Dell)

AMD R7 A370 (driver 21.19.136.0 from Dell)

Anybody have any helpful words of wisdom?

Attached are the two log files I found related to one instance of the crashing, in case that provides any useful info.

Answer 1

[Monisha Nalluru]

Hi,

Go through the following links first:

https://www.mathworks.com/matlabcentral/answers/380201-why-does-matlab-crash-when-plotting-with-amd-drivers

https://www.mathworks.com/matlabcentral/answers/380202-why-does-matlab-crash-when-plotting-with-intel-drivers

Also try launching MATLAB with following command

matlab -nojvm

Then try to use the plot function.

[Randy Burrow]

Some combination of updating drivers for both video cards, upgrading to newer verison of Matlab, and installing Windows updates solved the problem.

Most likely was bad drivers from Dell. Installed direct from AMD and intel and problem seems to have fixed itself.