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Contact Technical Support About MATLAB Online Server Issues

If you experience technical issues when installing, configuring, or maintaining MATLAB® Online Server™, email

In the email, provide system information, including UNIX® system information, the present working directory (pwd), and disk usage. To obtain this information, use the mosadm gather-system-info command. This command outputs the information to the terminal and logs it to the install.log file.

./mosadm gather-system-info

In addition to system information, include in your email as much of the following information as you can:

  • MATLAB Online Server license number

  • MATLAB Online Server version

  • Debugging logs. To configure more verbose logs, in the install.config file, set the LOG_LEVEL=debug parameter.

  • MATLAB version and all supplemental toolbox names

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