Difficulty in installation on MAC laptop

I keep getting the error message - The downloaded product files are corrupted and cannot be used. Please help. I tried reinstalling it atleast 4 times. I am trying to install it on a MAC laptop

[Walter Roberson]

To confirm:

You are downloading the Mac Silicon installer?

[nupur]

It is matlab_R2023a_maci64

[Walter Roberson]

Are you using an Intel based Mac ?

[nupur]

No I am not. it is Apple M1 pro

[Walter Roberson]

Oh wait, I thought you were installing R2023b; for R2023b you would need to download the Apple Silicon version.

[nupur]

I already have bought the maci 64 version from Yale software library. Do you have a sales rep who is supporting the license at Yale? Please let me know how to change the version to apple silicon version

[Walter Roberson]

You should contact Mathworks support for free installation assistance.

Answer 1

[Pooja Kumari]

Hello,

I understand that you are facing an issue with the error message stating, "The downloaded product files are corrupted and cannot be used." This error is generally the result of anti-virus or other security software affecting files that the installer is downloading during the installation process. If you have any anti-virus or security software active on your Mac, as a first step in troubleshooting, please try temporarily disabling before trying the installation again.

If the problem persists, an alternative approach is to carry out an offline installation. This method requires you to download the necessary installation files on a different computer without such security constraints, and then transfer those files to your Mac.

You can find detailed instructions for the offline installation at the following link:

https://www.mathworks.com/matlabcentral/answers/105854-how-can-i-install-matlab-or-other-mathworks-products-on-an-offline-machine