trouble with Ask a Question

The interface to Ask a Question does not work in Safari. Here, I am using Firefox instead, but I shouldn't have to. It has worked on Safari in the past.

This is only one example of how MathWorks has broken the interface to the Matlab Community. It is only with experience that one can find this interface. Another is that, at least in Safari, upon opening the Community interface there is a popup:

"No Content

We detect you're blocking Ads. To see the content MATLAB Central recommend to you, please add mathworks.com in you Ads blocker white list."

No, if MathWorks requires an exception to my legitimate ad blocker preference, that itself is a mistake on their part.

[John D'Errico]

You need to tell people which version of the Mac OS you are using, what model Mac you are trying to do this from too. I have no problem in my use of Safari, on my Mac. And it is clear you have some specific ad blocker, but you don't say WHAT. And that makes it virtually impossible to offer any serious help.

My suggestion is, to just do as the ad blocker recommends. Put mathworks.com on the ad blocker white list. It seems like it is the ad blocker that is causing the problem anyway, as others are not seeing the same issue.

As far as this being one example of anything, the fact is, things change. They can't always be perfect, but TMW is always willing to at least try to track down any problems, as long as they know where to look. And that can only come from your help. So make it possible to get help.

[jkr]

I'd agree if I were on some obscure software, but everything is up to date. Still:

Sequoia OSX (latest), R2024b Matlab (latest), Safari that came with Sequoia release, just recently.

I understand that mistakes happen. I do not agree that I should have to modify the default Safari ad blocker setting. In my view, MathWorks should avoid triggering it. I did find I can get the web interface to work with Firefox, though I resent it. Hardly the end of the world, but IMHO, MathWorks should: 1) test more thoroughly, including for Macs 2) fix this 3) avoid tripping the ad blocker I'm not holding my breath, just thought they should know. Thanks for pitching in.

[Walter Roberson]

I am using the latest Sequoia 15.3.1 on an Intel iMac. I am not having any difficulty using Ask A Question on Safari.

I do not agree that I should have to modify the default Safari ad blocker setting

I looked but I could not find a default Safari ad-blocker. Where do you find the controls for "the default Safari ad blocker" in Safari Preferences?

I installed Ad-Block for Safari, but did not encounter any problems.

[jkr]

I am also using Sequoia 15.3.1. I have an M1 Mac. It seems unlikely that the Intel vs. M1 difference has anything to do with this, but who knows? The behavior itself is weird - tabbling from Ask a Question's Summary field goes directly to Tags, skipping Description, and clicking in Description does not put the cursor in that field, it just provokes a blue box covering about half of the field. There is no way I can find to get into the Description field. I have not instaleed Ad-Block, or made any other changes to ad handling in Safari. I have not installed any Safari extensions. I just adjusted System Settings - Websites - Pop-up Windows to allow popo-up windows on mathworks.com (it was at Block and Notify), but that hasn't changed this behavior.

Answer 1

[Jack]

One way to resolve this is to adjust your ad blocker settings in Safari—either disable it temporarily or add mathworks.com to your whitelist. If the problem persists even after making these changes, consider reaching out to MathWorks support for further assistance.

Follow me so you can message me anytime with future MATLAB questions. If this helps, please accept the answer as well.

[jkr]

I have reached out to MathWorks support. I followed their recommendation, to switch to another browser, worked. I switched to Firefox for this purpose (only for this purpose). I keep it installed because sometimes other sites also do not work well with Safari.

At this point, this is pretty much only a policy disagreement. I suggest that MathWorks should include testing on Safari and avoiding whatever the problem is. But, I can get the job done. I am not having any trouble entering this response in Safari - it is only the behavior in the Ask a Question interface that is weird, so far as I have encountered.

Thanks to everyone for weighing in. I'm happy to let this go for now. Well, not happy, but satisfied.