How do I download and install a support package on an offline machine?

How do I download Hardware Support Packages and Optional Features for installation on a computer that is offline or that is behind a Proxy/Firewall?

Answer 1

[MathWorks Support Team]

Windows/Linux (Support Software Downloader)

To install Hardware Support Packages and Optional Features on a computer that is offline or behind a Proxy/Firewall, you will need to use the stand-alone downloader on a machine that can connect to MathWorks to obtain the files needed.

The Support Software Downloader for Hardware Support Packages and Optional Features allows you to download Support Packages for releases R2016b and above without having to install MATLAB on another machine.

Note: Select the platform that corresponds to the machine that is connected to the internet. 

1. Download and run the file from the URL below:
   •  https://www.mathworks.com/support/install/support-software-downloader.html
2. Login to a MathWorks account when prompted
3. Select and Download the Support Software
4. Move the files to the target machine

Inside of the files that were moved over, there is a readme text document in the support package that explains the process to start the installation process. Please run through those steps to install your support package. The same readme.txt has been attached to the article.

Mac OS (MATLAB Package Manager)

To install Support Packages on an offline Mac, you will need to use the MATLAB Package Manager (MPM) to download the Support Package files. This download package will then need to be moved to the offline machine for installation. MPM will allow you to install Support Packages for R2019a or later. 

1. Get the MATLAB Package Manager
2. Use mpm download to download your desired Support Package(s). 
   • For syntax and usage of MPM, please refer to our documentation for mpm download. 
   • If you need to download for a different platform, you can use the --platforms flag to specify it, e.g. maca64. 
3. Move the download package from MPM to the target machine.
4. Use mpm install with the --source flag to install your desired Support Package(s). 
   •  For syntax and usage of MPM, please refer to our documentation for mpm install.  
   • mpm download will provide a copy of MPM in the downloaded product files under a "mpm" folder. If you used --platforms in the download command, it will provide a version of MPM for each platform specified. 

Notes:

• This process is for MATLAB R2016b and above. Support packages for MATLAB R2016a and previous releases are no longer available. To use support packages you must use a newer release.
• Support packages that are not created by a MathWorks Team will not be available to install using this method. These other support packages will only be able to be installed via an online method. 
• MPM is available for Windows/Linux as well, but is the only supported method of installing Support Packages on an offline Mac. 

[Walter Roberson]

If you are using a proxy then you need to ask the proxy IT management about the username and password that you should use.

[cui,xingxing]

The domestic Internet speed is too slow to access foreign servers and is prone to errors. It is recommended that Mathworks put the third-party package on google drive or baidu network disk. -----from china

[Co Melissant]

Hmm, I like to install the download from within my current MATLAB session - but I need to restart MATLAB to be able to use the installed package. This is not needed, as the manual process does not need a restart of MATLAB. Is there a solution for this?

Answer 2

[Tanmayee Sapre]

Mac users running macOS Sonoma 14.4 and later versions may encounter issues when attempting to use the Standalone Downloader to download support packages. This affects both Intel and Apple Silicon (M1/M2) Macs. The problem manifests as the downloaded .dmg file bouncing in the dock and then disappearing without launching.

We recommend using the mpm download command-line tool to download support packages on Mac OS.

Instructions to download mpm: https://www.mathworks.com/help/install/ug/get-mpm-os-command-line.html