Asking for a license file?

We have an enduser who uses Matlab and renewed his license for 2019-20.

Once I sent him the FIK key info for 2019B he is claiming that it's asking for a license file to complete the install.

What do they need to do. I am the contact for the license but we only pay the bill. I don't do the techie side of things so

any help is mucho appreciated.

Thanks,

Brian

[Ajay Kumar]

Ask him to login to MATLAB account which has license within matlab. There we can choose various options to access the license.

Answer 1

[Dheeraj Singh]

Contact your sales representative to get detailed understanding about your license terms. If you don’t

know who your sales representative is, MathWorks support can help you find your sales representative:

https://in.mathworks.com/support/contact_us.html