MATLAB Answers

Why do I receive an "Unable to open the requested feature, Error Code -6: ERR_FILE_NOT_FOUND" error when launching the R2020a Installer?

151 views (last 30 days)
When launching the installer I receive the following error:
Unable to open the requested feature.
Detailed Information:
Error code: -6
Error message: ERR_FILE_NOT_FOUND

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 1 Apr 2020
Edited: MathWorks Support Team on 1 Apr 2020
This error with the R2020a installer will occur if installer or installation files are located in a directory containing accented or double-byte (e.g. Korean) characters.
The current workaround for this error is to move the installer or installation files to a folder not containing any accented or double-byte characters in it's path. For example. if the MATLAB setup.exe is being run in the following directory:
You can resolve the issue by moving the installer to C:\MATLAB.


Svetlana Vlasenko
Svetlana Vlasenko on 1 Jun 2020
Что делать, если проблема все равно возникает и программа не устанавливается?

Sign in to comment.

More Answers (1)

Laura Zamudio Chávez
Laura Zamudio Chávez on 6 Apr 2020
Hi, I extract the first folder in C:\, but the setup.exe doesn't work, apear the same error, what can i do?


Sign in to comment.


No tags entered yet.

Translated by