Matlab Service request and bug inaccessible

Hello,

Am I the only one failing to access Service Request and Bug Report pages from Mathwork Support ?

Certificate Error

There is an issue with the SSL certificate of the server you are trying to contact.

Certificate Name: servicerequest.mathworks.com

IP: xxxxxxx

Category: any

Issuer: DigiCert Global G2 TLS RSA SHA256 2020 CA1

Status: untrusted

Then is there any email address I can use to contact support Team ?

Thanks

Arnaud

[Arnaud Perrin]

access from a Windows 10 machine from Microsoft Edge for Business Version 116.0.1938.76 (Official build) (64-bit)

Answer 1

[Steven Lord]

I don't see any outages listed on the Application Status page. When I tried connecting via Microsoft Edge I was able to access the service request site, though my experience is likely different than yours just by virtue of the fact that I work for MathWorks.

I would probably first check with your IT department to see if there's a reason the certificate is marked as untrusted. If they can't resolve the problem, I'd suggest finding the phone number for your local office on the Contact Us page to discuss the issue that you're trying to report via the form. Once you've done that please also post here and if you're still having difficulty I'll find the right group to work with you to resolve the issue with accessing the bug reports and service request pages.