License renewal problems Matlab

Hi,

I am not sure if this is the right place to ask but what's the best way to smoothly transition between two licenses?

I have been using a license that expires on August 1st (today is July 29th). So I purchased a new license today so that there is not discontinuation of services the next few days. When I tried to activate the new license, it asked me to deactivate my old one (so I did). But when I tried to reactivate my software with my new license, the confirmation screen told me that it will expire on August 1st 2016 (which is in 3 days). I thought that maybe I have to activate it after August 1st 2016 to apply it on the 2016-2017 term. So I tried reactivating with the old license (which has 3 more days left on it), but was told it's an outdated license...

What's going on? Did I just get into this mess by trying to plan ahead?

Thank you!!

Answer 1

[Image Analyst]

No, it's not the best place. We can't do anything with your license just like you can't do anything with my license. The best/only way to handle licensing and installation issues is to call the Mathworks directly.

Answer 2

[Michelle Hirsch]

My recommendation would be to contact support. You can reach them here: http://www.mathworks.com/support/contact_us/