impossible to use Add-On Explorer

Hello, after to install 2016B version i can't use Add-On Explorer. I have error message:

The Add-On Explorer is currently unavailable. We've been notified of the issue and are looking into it.

I use new computer Win10 64 and i do not understand why because 2015b version on my old PC win7 32 bits work fine. When i installed new version i am in administrator mode (ncéssary if i want to communicaticate with arduino).

Regards. Philippe

[Sudarshan Kolar]

Are you still getting the error?

[CC Sunshine]

To access the Add-On Explorer, your license must be current on MathWorks Software Maintenance.

[CC Sunshine]

The Add-On Explorer is not available for beta or pre-release versions of MATLAB. If you believe you have reached this page in error, please contact Customer Service.

[Ridvan Taskiran]

I have same error. How can I solve this?

[Image Analyst]

The same way - call them.

[Faiaz Syed]

mine is a 2017a version and i am still getting the same error how do i solve this

[Image Analyst]

Here are 3 answers:

https://www.mathworks.com/matlabcentral/answers/326126-impossible-to-use-add-on-explorer#comment_520514

https://www.mathworks.com/matlabcentral/answers/326126-impossible-to-use-add-on-explorer#comment_558425

https://www.mathworks.com/matlabcentral/answers/326126-impossible-to-use-add-on-explorer#answer_256873

Answer 1

[Image Analyst]

Call the Mathworks directly for any installation-related help, which it sounds like this is. It's friendly, FAST, and FREE. What more could you want?

[Rose Abraham]

How do I contact the Mathworks?

[Image Analyst]

On the home page of virtually every web site run by a company, there is a link on the home page (usually near the top) that says "Contact Us". The Mathworks is slightly different in that those links are at the bottom.

At the top is the same link but it's just an icon of an old-fashioned telephone handset.

Call the main number, ask for "technical support" and then ask for "installation" at the voice prompts. Someone will be happy to help you.

Answer 2

[EkoSusatio]

This is my experience and its working for me with R2106B and Win10. I will give you an example with case of installing OS Generic Video Interface to enable Matlab 2016B accessing webcam.

1. Download Support Package via browser here (or maybe another link) https://de.mathworks.com/hardware-support/directshow.html. Click on Get Support Package. Save the "osgenericvideointerface.mlpkginstall" in any folder you prefer.

2. Start Matlab R2016B and select the prefered folder where "osgenericvideointerface.mlpkginstall" saved.

3. In the Current Folder of Matlab interface, rightclick on "osgenericvideointerface.mlpkginstall", choose download and install.

4. Follow the installation procsess.

5. Check with "imaqhwinfo", in the InstalledAdapter there should be "winvideo" there.

I think for other case, it will also work. I tried with package for OS Generic and Kinect. If you need another package, just search the "*.mlpkginstall" file and follow the step above. Good Luck

[philippe gombert]

Thanks for this answer. But i use this method to install support package. But it is not really easy. My question is WHY i cant't access to ADD ON EXPLORER???? Regards. Philippe

[Image Analyst]

philippe, you probably have a version before the Add-on Explorer was added. Do you see a button for Add-ons on the tool ribbons? Do you even have a tool ribbon? What version do you have?

[Guoyang ZHANG]

I've downloaded the "osgenericvideointerface.mlpkginstall", and I click the "download and install", but it doesn't work either...

Answer 3

[Jay Vaidya]

Please try to run the following in the MATLAB Command Window:

>> opengl software 

And then try opening the Add on explorer again. It worked for me.

If that works, you can save the preference so that MATLAB always opens with Software OpenGL by running:

>> opengl('save','software')

[Maarten van Alem]

Jay, that solution does not seem to work. Ive read it on many post already with always: it doesnt work, just below